Services

Training and Development: Inside Sales

Many products and services are sold entirely by telephone. Even in field sales operations, organizations use the phone to handle pre-call lead generation, fact finding, and post-call follow up. We can provide the following learning options for your staff:

  • Seminars/Workshops
  • Webinars
  • Teleclasses
  • Sales Training Programs
  • Communication Skills Training

Our goal is to provide the most appropriate option for your needs.

Starting with a through needs analysis, we examine your unit’s areas of weakness, areas for improvement, and areas of excellence. Where appropriate calls are listened to and evaluated. We design a program based on your corporate and development needs and goals.

 

Training and Development: Customer Service

Looking to delight your customers with your service? Optimize your skill for effective customer service, dealing with difficult customers, confliction resolution, and team building.

We can provide the following learning options for your staff:

  • Seminars & Customer Service Workshops
  • Webinars
  • Teleclasses

Our goal is to provide the most appropriate option for your needs.

Starting with a through needs analysis, we examine your unit’s areas of weakness, areas for improvement, and areas of excellence. Where appropriate, calls are listened to and evaluated. We design a program based on your corporate and development needs and goals.

For those organizations transitioning to a more proactive, revenue generating customer support model, our customer service skills training courses can help you transform service mindsets to include selling skills as well.

Our telephone skills programs are suitable for:

  • Inside Sales Training Courses and Support
  • Service to Sales Cross-training
  • Call Center Employees
  • New Sales People
  • Improving Telephone Etiquette throughout your Organization
    • Customer Care
    • Front desk
    • Administrative

 

Consulting for Inside Sales

Need an objective ear/eyes and voice? KRG Communications Group can also help you examine your unit’s weaknesses and strengths and plot a course of action. Training isn’t always the answer. Our consulting work can focus on the following areas:

  • Work Flow
  • Selling Skills                                                  
  • Management                                                  

 

We conduct a thorough needs analysis and make the appropriate recommendations. They include best practices and a plan of action going forward.                                                         

 

Coaching/Development for Management Personnel in Inside Sales and Customer Service

Good inside sales and service managers aren’t born that way. The best ones have developed their skill set. They understand their staff, their objectives, and their goals. The ability to manage others well can mean the difference between successful goal achievements and lackluster results. The role of the manager is diverse but falls into 4 basic categories: Developer, Coach, Motivator, and Enforcer. We help you develop your supervisory and management team to become more effective. Whether through multi-participant training sessions or one-on-one coaching, we can help you achieve your goals

 

 

General Telephone Communication Skills

Despite the proliferation of email, texting and social media, many employee find using the telephone continues to be the most effective way to communicate.  Effective telephone communication skills help you achieve your objectives faster, easier and facilitate building stronger relationships. Some of the topics covered include:

  • Adjusting your message to the medium
  • Putting your best voice forward - intonation, diction and articulation
  • Words that pack power - and words that don't
  • Empathy and Listening
  • Creating  a "telephone" presence through your words and voice