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Close More Sales in Less Time

Service Customers Well

Build Strong Teams

Learning and Development for Inside Sales, Service, and Management

Sales, customer service, and management all have one thing in common: their success relies on the ability of people to communicate effectively. Great communication skills matter. Poor communication results in lost sales, reduced productivity, dissatisfied customers, and employee turnover, all of which negatively impact your bottom line.

Eliminate these costs with KRG Communications Group. Use your phones more effectively and efficiently. We offer quality sales and customer service training and development programs that enable people to develop effective communication and interpersonal skills and behaviors needed to successfully work together, manage others, and increase sales and customer service levels. KRG inside sales and service training programs as well as consulting options including  coaching will help you and your staff learn to adapt behaviors for optimum results, enhance individual and team performance, and reduce conflict. We specialize helping you use your phone for results in sales and customer service. We provide solutions for your specific needs. Improve communication results and add value to your bottom line with KRG Communications Group. Contact us today to see what we can do for you!

Jo Ann Kirby, President of KRG Communications Group

Jo Ann Kirby is President of KRG Communications Group. She has 20 year's experience in sales and customer service training as well as inside sales management.

Jo Ann provides learning and development for a variety of clients ranging from small to big businesses as well as offering individual coaching and counseling to small business owners. Her clients include diverse industries such as manufacturing and service providers. Jo Ann uses a “how to” approach in her work. Her training courses and seminars are results-orientated with an emphasis on easy instructions and practice. Her work produces tangible outcomes, with clients experiencing significant increases in business.

“I am passionate about the importance of interpersonal skills and their ability to change outcomes. At its most basic, selling is just a conversation; service is about helping others. No matter how much you love social media, sooner or later you actually need to talk to someone by phone or in person.”

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